Refund Policy

Effective Date: July 25, 2026

We are committed to providing reliable and professional home appliance repair services. This Refund Policy explains the circumstances under which refunds may or may not be provided. By booking our services, you agree to the terms outlined below.

1. Service Booking

Customers may book repair, installation, maintenance, or inspection services through our website, phone, WhatsApp, or any other authorized communication channel.

2. Cancellation Before Service

• Customers may cancel a booking before the technician has been dispatched.
• If no payment has been made, no cancellation charges will apply.
• If an advance payment has been made, the eligible refund will be processed according to this policy.

3. Technician Visit Charges

• If the technician has already been dispatched or has arrived at the service location, a visiting or inspection charge may apply.
• Such charges are generally non-refundable once the visit has taken place.

4. Refund Eligibility

A refund may be considered under the following circumstances:

• Payment was made but the service could not be provided by us.
• A duplicate payment was made accidentally.
• An incorrect amount was charged due to a payment error.
• The booking was cancelled before technician dispatch, where applicable.

5. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Service has already been completed.
• The customer refuses repair after appliance inspection.
• Inspection or visiting charges have already been incurred.
• Repairs are declined after spare parts have been specially ordered.
• Damage caused by customer misuse after service completion.
• Issues unrelated to the original repair request.

6. Spare Parts

If spare parts have been purchased or specially ordered for your repair, their cost may not be refundable unless the part supplied is defective or incorrectly provided.

7. Refund Processing

Approved refunds will normally be processed using the original payment method whenever possible.

• Bank Transfer
• UPI
• Debit Card
• Credit Card
• Other Digital Payment Methods

Refund processing time may vary depending on your bank or payment provider.

8. Rescheduling

Customers may request to reschedule an appointment based on technician availability. Rescheduling does not normally attract any additional charges if requested before technician dispatch.

9. Service Warranty

If a repaired appliance develops the same issue during the applicable warranty period, we may inspect and resolve the issue according to our service warranty instead of issuing a refund.

10. Payment Disputes

If you believe you have been charged incorrectly, please contact us immediately. We will review your request and respond as quickly as possible.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Refund Policy, please contact us using the details below.

Website
https://keralarepairservice.com/

Phone
+91-9910908861

Email
info@keralarepairservice.com

By booking or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.